1. Gaming License Reminder

  • It is the employee’s responsibility to be carrying a valid gaming license.
    • A gaming license check has been added to our COVID screening tool. 
    • Once the gaming license expiry date has been entered, you will not have to re-enter until 30 days out from the expiry date. 
    • Employees without a gaming license will be prompted to enter every 30 days, in order to capture employees who may transfer to new positions.

2. Service Focus – Friendly / Helpful

Delight is about exceeding expectations.

  • Create positive memories and lasting impressions.
  • Set yourself up for success by introducing yourself at every opportunity.

In the customer’s words – Everything was perfect! I have worked in the hospitality industry for over 30 years in hotels and convention centres and you still managed to exceed my expectations

3. On Property This Month

  • December 3 and 12 – Bonus Free Play – Kiosks
  • December 4 and 5 – Tier Appreciation Gifts – Forum Ballroom
  • December 10 – Choose Your Item – Order Dates – Kiosks
  • December 16 to 18 – Choose Your Item – Pick-Up Dates – Forum Ballroom

4. Upcoming Shows – Live Music Is Back!                     

  • December 11 – REO Speedwagon                                                           
  • December 19 – The Tenors                                  
  • December 23 – The Saints

5. Property Information

  • Kevin Laforet will be hosting an online Town Hall meeting on Thursday, December 16 at 11am.
    • If you have any questions, submit them using our Ask Us Anything form on the blog.
  • On December 20, four Kronos clocks are being removed. Signage has been placed on these clocks and an alternate clock is nearby.
  • Once again Unifor is collecting canned goods through December 15 to benefit the Unemployed Help Centre Food Bank.  Drop off locations are Information Alley and the TEAM Centre.
  • Employees can win some great prizes from purchases at the gift shop through December 25. Details are on the blog.
  • PlaySmart Centre is running a Fact or Fiction contest for employees in December. See back of house posters and scan the barcode. Simply answer five true or false questions for your chance to win.
What’s the Buzz? December 1-15

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